Google NewsAmazon axes more than 100 customer service managers  FortuneVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceFrontier Airlines updates fares, brings back phone customer service  USA TODAYWater authority criticized for alleged disrespect toward customers  Meadville TribuneHow to complain effectively over consumer concerns  NBC DFWHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunchShe Painted a Few Champagne Bottles. Then Came Meta's Customer Support Hell  WIREDSenate passes bill improving air safety and service for travelers, a day before FAA law expires  The Associated Press


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